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The TSA has apologized to the breastfeeding mother who told her she was not allowed to bring ice packs on a plane to keep her breast milk cold

The Transportation Security Administration has apologized for an incident earlier this week when a nursing mother said she was prevented from carrying ice packs on a plane that she needed to keep her breast milk cool.

“The screening process she received unfortunately did not meet our standards,” said R. Carter Langston, a TSA spokesperson. The Washington Post Friday. “We will continue to engage with advocacy organizations and community organizations to improve our testing protocols. Additionally, we will increase our training to ensure that our testing procedures are applied consistently.”

The TSA also said it apologized to the mother, Emily Calandrelli, on Wednesday after investigating the incident.

Calandrelli, who has a 10-week-old baby, said in a viral post Tweeter that she was at Los Angeles International Airport on Monday when two TSA agents told her she couldn’t get her ice packs through security because they weren’t frozen.

California mom said Yelena Dzhanova from Insider she felt humiliated and ashamed by the ordeal, during which she had to explain to male officers that she had to pump her breast milk even though her baby was not traveling with her.

“I felt humiliated because I’m trying to explain to these grown men how my boobs work,” she said, adding, “And I’m like, ‘This is your job. You should be trained for the knowledge'”

According to TSA Guidelines“Frozen Liquid Items” can be brought through security if they are “solid frozen when presented for screening”.

The guidelines also state that “medically necessary gel ice packs in reasonable quantities are permitted regardless of physical condition,” adding “please notify the TSA agent at the checkpoint for inspection.”